We will only ever use your data to process your order, to contact you regarding the order and to keep you up to date with useful product information and occasional special offers. We simply wish to provide you with the best possible service and we only use the necessary data to deliver happiness for you on every occasion.
If you want us to keep in touch, we will. If not, that's no problem. If you ever want to unsubscribe - this can be done by simply clicking 'unsubscribe' on the emails we send or you can get in touch and ask.
We store all your personal data securely, we don't sell your data to anyone and finally we won't keep your data any longer than needs be.
Name and contact details of you and your recipients:
To take payment or refund you. We can't uphold our contract with you without this information! However, we do not store your card details. If you have a current subscription with us, you card details will be stored with our secure payment provider under contract with ourselves in compliance with the Payment Card Industry Data Security Standard (PCI DSS).
We also use your payment information to help detect and prevent any potential fraudulent activity.
Our customer support team need this information to help you with any order queries, complaints and of course thank-yous, it' so we can provide you with the best possible customer care and support.
We also use your order history for our reports to help us to understand and provide you and future customers with the best possible products and service.
We need this information to carry out our contract with you – Without this information you wouldn't be able to enter competitions or receive promotions from us. You are not obliged to provide us with your personal information, however if you don't, you may not be able to complete your purchase with us. This may also impact your overall customer experience. But, this is your choice and we will always respect your decision.
We never sell your data to any third party we simply use it to fulfill your order and through our consumer-customer relationship we aim to earn your trust and respect your privacy at all times.
In the process of fulfilling your order or marketing requests we do pass your data onto the following parties:
If you have purchased with us at anytime you will begin to receive occasional marketing messages by email or post, unless you have otherwise stated that you do not wish to receive these. We will continue to send marketing messages until you either unsubscribe or 36 months have passed and you haven't opened one of our emails.
You can stop marketing materials being sent at any time by clicking 'unsubscribe' at the bottom of one of our emails or contacting our customer support team. Once you have unsubscribed, this will be actioned within 5 working days.
Please note stopping marketing messages will not stop order confirmation emails and order updates from being received.
If you wish to amend any of your details, this can be done by clicking the 'amend my details" at the bottom of one of our emails or contacting our customer support team. Any amendments will be actioned within 5 working days.
We will hold your data for as long as you continue to open our emails, if after 36 months you have never opened an email we will remove you from our marketing list, however we will continue to keep records of your orders to meet our legal requirements, as well as for reporting purposes. If you wish for us to anonymise your data, we can. Upon anonymisation your data will have no indication that it had once belonged to you.
We believe that it is very important that you are aware of your rights as follows:
If you wish to exercise any of your rights, or have any questions we will be more than happy to help, simply send any queries to email@example.com.
This information is subject to change as we often review how we process your data.
If there are any significant alterations made, we will contact you via email
This notice was last updated on the 22/09/2019.
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